Goods Delivered To You

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online or mail order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. - There are exemptions to online returns which include tailor made/personalised goods.

If the goods have been dispatched or delivered then there will be relevant postage and a restocking fee.

This is subject to the following conditions:

• The product must be unused, as new and as sold, in resalable condition and returned in the original product packaging. Please note only full pallets can be returned as they were sold. We don't accept returns of part pallets which have been tampered with e.g. not in original packaging.
• Any Perishable item cannot be returned.
• We will require a photograph showing the location and the condition of the product prior to confirming the collection and return of the goods.
• You will receive a full refund of the price paid less relevant collection and re-stocking charges.

Damaged Goods

Although breakages are rare, but sometimes they can happen during transit and therefore please allow 3-5% of breakage to be on the safe side.

Please do not fit any damaged goods, as we will be unable to replace or refund damaged items which have been installed. If the product delivered to you is damaged or faulty, we may replace or refund as appropriate in accordance with your legal rights.

Kindly inspect the products for any damages thoroughly before signing for them during delivery. If you can see some of the delivery has arrived damaged, we ask you to sign for it as "damaged" on arrival. Unfortunately, breakages can happen and we will send out replacements as soon as we can, subject to below conditions:

• We strongly advice any breakage should be reported within 3 days of delivery along with picture of broken slabs. To help us, please contact our office in the first instance via email or phone. We recommend that you open all products and check exactly how many individual slabs are broken, take plenty of digital images of the breakages.

Please keep all damaged items and we may need to arrange collection of damaged slabs for inspection in order to get a claim from insurers.

Faulty Goods

Under the Consumer Rights Act 2015, a customer has right to return goods that are proven to be faulty, and get a full refund. This right is limited to 30 days from date of delivery.