0800 002 9421 (8am - 6pm Monday to Friday
& 9am - 1pm Saturday)
0792 904 2774 (8am - 6pm Monday to Friday)
call icon 0800 002 9421 (Monday to Saturday 8am to 8pm) 0792 904 2774 (Saturday to Sunday 8AM to 8PM)

Damages need to be reported within 3 days of delivery with images to qualify for free replacements. 

Please check all goods before laying them for any faults as once laid we cannot do anything to help. We dont recommend booking any tradesman for fitting before receiving delivery as we wont be liable for any consequential loss.

Goods Delivered To You

You may cancel your order (or any part of it) for any reason before delivery or within 7 days after delivery by getting in contact with us, either by phone or email. You need not disclose the reason for return.

This is subject to the following conditions:

  • The product must be unused, as new and as sold, in resalable condition and returned in the original product packaging. Please note only full packs can be returned as they were sold. We don't accept returns of part pack/tiles.
  • Any Perishable item cannot be returned.
  • We will require a photograph showing the location and the condition of the product prior to confirming the collection and return of the goods.
  • You will receive a full refund of the price paid less relevant collection and re-stocking charges.

Damaged Goods

Although breakages are rare but sometimes they happen during transit and therefore please allow 3-5% of breakage to be on the safe side.

If the product delivered to you is damaged or faulty, we may replace or refund as appropriate in accordance with your legal rights.

Kindly inspect the products for any damages thoroughly before signing for them during delivery. If you can see some of the delivery has arrived damaged, we ask you to sign for it as "damaged" on arrival. Unfortunately, breakages can happen and we will send out replacements as soon as we can, subject to below conditions:

  • Any breakage should be reported within 3 days of delivery along with picture of broken slabs. To help us, we recommend that you open all products and check exactly how many individual slabs are broken, take photographs of the breakages, then contact our office.

We would need to arrange collection of damaged slabs for inspection in order to get a claim against damage from insurers. The return cost would need to be paid by customer unless they are signed as "damaged on arrival".