0800 002 9421 / 07946 591912
8am - 5pm Monday to Friday
9am - 12noon Saturday
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0800 002 9421 / 07946 591912
8am - 5pm Monday to Friday
9am - 12noon Saturday
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  2. Delivery Information

Delivering Happy Customers

Delivering Happy Customers throughout UK

FREE DELIVERY on full pallets to majority of UK postcodes. For orders up to £399 there will be a delivery charge. Kindly enter your postcode during to checkout to find out cost of delivery.

  • Express Delivery is currently 2-3 working days
  • Everything goes through quality check prior to dispatch

Specified Day Delivery

We are able to offer a specified day delivery service where orders can be delivered to you on a chosen day.

Delivery in all above cases can be delayed in case of unforeseen circumstances.

Pallet deliveries
Pallet deliveries are made to a kerbside/roadside location.
deliver to ground
We can only collect from or deliver to ground level locations.
delivered on solid
Pallet can be collected and delivered on solid surfaces that facilitate pump truck operation.
cannot collect
We cannot collect or deliver pallets on steep inclines.
deliver
We cannot collect or deliver pallets on grass or gravel drives.
available
Two man installed delivery service not available.
18tonne pallet truck
Access to the site/property must be accessible for 18tonne pallet truck, free of any obstructions for example, parked cars, overhanging trees/hedges.
18tonne pallet truck
No HI-AB/CRANE deliveries unless agreed, hence cannot be delivered over fence/wall. (Please call us if you want delivery by Hi-AB. *Charges Apply)
18tonne pallet truck
Sign as Damaged on Arrival if there are damages or you cannot check properly.
  1. Deliveries are made between 8am to 6pm and require a signature. Please ensure someone is available at the delivery address to take collection of your order. Failed deliveries will incur a redelivery fee of £30 per pallet.
  2. All deliveries are made to kerbside or to the closest accessible flat surface. It's at delivery company's discretion to deliver on the drive way.
  3. Items should be checked upon delivery prior to signing for any damage, incorrect or missing items. Our courier drivers will allow sufficient time for you to do this.
  4. If there are any breakages please sign it as 'Damaged on Arrival' otherwise pallet courier won't be responsible for breakages. Please contact our customer services team within 72 hours of delivery who will be happy to resolve any problems. Please do not fit any damaged or incorrect items, as we will be unable to replace or refund damaged items which have been installed.
  5. Please note that for standard one-man pallet deliveries, drivers are unable to dispose of packaging materials, including pallets. These are to be disposed of by the customer in an appropriate way.
  6. All items are checked prior to sending however, we strongly recommend ordering 5-10% extra in case of damage, wastage and off-cuts.
  7. We strongly recommend you do not book builder or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken. We cannot be liable for any costs incurred by problems with delivery.
  8. Customers should inform us of any access problems prior to placing order.
  9. If for some reason a customer wants to return goods please read our RETURNS POLICY