Delivery Locations & Charges:
Royale Stones make deliveries throughout the UK.
Delivery for full pack is free of charge to majority of UK postcodes. Kindly enter your postcode during to checkout to find out cost of delivery to your postcode.
The delivery will be made by a tail lift so that you’ll have the pallet delivered as close to your premises as possible. Kindly make sure that the ground onto which the pallet is to be unloaded is flat and solid (with no gravel or grass to cross) to allow the pump truck to move off tail lift onto the ground.
Access should be arranged for a deliver lorry of up to 32 ft in length. Smaller vehicles are available upon request for tight access. Please advise Royale Stones of any constraints which may restrict access to your address for our delivery vehicles.
Delivery Date and Timings:
Deliveries are normally made between 8am to 6pm. Once the order has been placed and dispatched by us, your local depot will contact you and provide with an date of delivery. Whilst we will always make every effort to deliver the products on the agreed delivery date we can not be held responsible for matters beyond our control that results in your products not arriving on the day in question.
Length of Delivery:
We aim to deliver all orders within 7 working days (normally 3-5 working days). However delays can happen sometimes due to unforeseen circumstances, which we can't be held liable for. Most orders are dispatched within 24hrs of receiving the order. Once your local depot receives the goods (which would be about 2-3 working days from placing the order), they will contact you (via number provided with order) to arrange a suitable delivery date. However the same can be done with us once you place the order. Just give us a ring and we will do our best to get it delivered as per your wish. We also offer morning and next day delivery for extra nominal charges. For next day delivery the order should be placed before 12 Noon.
You may ask our customer services team any query regarding the delivery terms and conditions. Delivery to an address other than your billing address is permitted.
Please ensure someone is present to sign for goods upon delivery. Please don't miss your delivery or turn the vehicle away. Re-delivery charges are expensive, non-negotiable and set by pallet delivery network.