8am - 5pm Monday to Friday and 9am - 1pm Saturday
1. Use of Royalestones.co.uk
The website royalestones.co.uk is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the royalestones.co.uk site, you agree to be bound by these Terms and Conditions.
THESE TERMS AND CONDITIONS, DO NOT AFFECT YOUR STATUTORY RIGHTS.
About Us:
1.1 Who we are. We are Royale Stones Limited, a limited company registered in England and Wales under company number 08277630. Our registered address is 7 Checkpoint Court, Lincoln, England, LN6 3PW.
1.2 How to contact us. To contact us, please email: sales@royalestones.co.uk or by telephone: 0800 002 9421.
1.3 How we will contact you. We may contact you by email and telephone.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, any information you provide may be stored by us for use by third parties. This excludes any payment card data which is used only to process your transaction with us. All payment transactions are encrypted.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meets your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
2. Amendments
We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on account registration or via a suitable announcement on the royalestones.co.uk site. The changes will apply to the use of the royalestones.co.uk site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the royalestones.co.uk site. If you continue to use the royalestones.co.uk site after the date on which the change comes into effect, your use of the royalestones.co.uk site indicates your agreement to be bound by the new Terms and Conditions.
3. Account Registration
To register with royalestones.co.uk you must be over eighteen years of age.
You must ensure that the details provided by you on registration or at any time are correct and complete
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
4. Password and security
When you register to use the royalestones.co.uk site, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately.
If royalestones.co.uk has reason to believe that there is likely to be a breach of security or misuse of the royalestones.co.uk site, we may require you to change your password or we may suspend your account in accordance with paragraph 16 below. Please ensure that your account registration details are correctly provided and complete. Inform us immediately of any changes required to the registered information, by accessing your account to update the information you provided us. royalestones.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
5. Privacy
Please review our privacy policy.
6. The Contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be processed. Once payment has been received by us we will confirm that we are sure that the goods ordered are available in stock by sending an email to you at the email address you provided upon account registration. We will then dispatch the goods to the address provided upon your account registration. In the unlikely event that the goods ordered are not available, we shall email you at the email address you provided upon account registration and arrange for your payment to be re-credited to your account within 7 days.
7. Price
7.1 The price payable for goods that you order are as set out in our website.
7.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges and restricted delivery areas are fully detailed in our delivery policy.
7.3 We reserve the right to cancel orders for any reason like a technical error, typing error, wrong pricing etc.
8. Right for you to cancel your contract
8.1 Cancellations should be made either in writing, by email to info@royalestones.co.uk or via telephone, to our Customer Services Team : 0800 002 9421. The customer does not need to give a reason, however, a brief outlined explanation will help us to improve our customer service in the future. If the customer decides to cancel the order, a refund for the goods will be issued once we receive the goods back to our warehouse. The cost for returning the goods is the responsibility of the customer (buyer). However, if the customer wants us to organise returns this can be possible and refund will be issued after deducting return cost.
8.2 If you cancel the order after despatch, but before physical delivery, you will be expected to accept delivery of the goods and take responsibility for the return of the goods to Royale Stones. In case the delivery is refused we will refund the full amount after deducting return cost once we receive the goods back in pristine condition as delivered. Royale Stones will not accept under any circumstances the cost for return or re-packaging of the goods.
8.3 Please read our returns & refund policy.
8.4 If you have received the goods before you cancel your contract then you must arrange for collection by Royale Stones.
8.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are collected by us in the condition they were in when delivered to you. We shall be entitled to deduct the costs of recovering the goods from the amount to be re-credited to you.
9. Cancellation by us
9.1 We reserve the right to cancel the contract between us if:
9.1.1 We have insufficient stock to deliver the goods you have ordered;
9.1.2 We do not deliver to your area; or
9.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
9.2 If we do cancel your contract we will notify you by e-mail or any other suitable medium and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
10. Delivery of goods to you
10.1 Royale Stones cannot, under any circumstances cannot be held responsible for any financial losses from the buyer due to late delivery, incorrect supply of goods, or incorrect delivery. We recommend that the buyer doesn't book any tradesman/tiler, until the goods have been delivered to the site, signed for and quality inspected. The risk in relation to the goods passes to the buyer at the point of delivery. We always offer an estimated delivery date in good faith, therefore we cannot be held responsible for unforeseen delays. Please note all our deliveries are made by 3rd party courier.
10.2 Time shall not be of the essence. Royale Stones shall not be liable to the buyer, or be deemed to be in breach of the contract by reason of any delay in performing, or if any failure to perform, was due to any reason beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded, although not exclusively, as events beyond our control as mentioned in Point 15.
10.3 Royale Stones are able to offer a wide range of standard and special delivery services in conjunction with our 3rd party contractors. Due to Health & Safety / Insurance reasons we are only able to offer a Kerbside/Roadside Delivery Service, unless agreements have been made prior to placing the order. We cannot commit that drivers will enter customer's property. Whilst every effort will be made to deliver goods in line with desired, requested or committed service, we do not accept responsibility for any delay, cost, or consequential loss, however caused due to late or failed delivery. All standard deliveries are made between 7am & 6pm.
Kerbside Delivery Service: Whilst every effort will be made to deliver goods to the nearest available delivery point, hazards or obstruction e.g. steps, lifts, grass, gravel or uneven paths / driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.
10.4 For the purpose of standard delivery, the vehicle used is likely in most cases, to be an 18 tonne vehicle with a comparative size of Refuge Vehicle or slightly larger. It is Buyer's responsibility to notify Royale Stones of any circumstances that may affect the delivery of goods using a vehicle of this size. i.e. Parking restrictions, "Red Routes", vehicular access due to height or width, narrow roads, road works, overhanging trees, grass, gravel or uneven driveways, high-rise apartments etc. Failure to communicate relevant information with Royale Stones prior to delivery may result in additional costs for the re-supply being incurred by the Buyer and may also increase re-delivery lead time.
10.5 If, due to prior notification from the Buyer, that a smaller or specialist vehicle is required to complete the delivery, Royale Stones reserve the right to charge the Buyer for additional costs involved.
10.6 Royale Stones expects that the Buyer or Buyer's representative be available to sign for the goods at the delivery point. If goods are delivered without signature the responsibility for checking the goods is that of the Buyer. If, for whatever reason, the delivery cannot be made due to Buyer or Buyer's representative not being present or available on agreed delivery date, Royale Stones reserves the right to pass on re-delivery charges incurred to the Buyer, prior to re-delivery.
10.7 Prior to commencement of work, the Buyer should ensure that they are satisfied that the goods supplied, are correct to the original order. All items should be thoroughly unpacked and inspected as soon as possible. In case of any questions at this stage, in regards to damage, shade, size or any other fault, please contact our Customer Service Team via phone on 0800 002 9421 or email to: sales@royalestones.co.uk. In case Royale Stones deliver a part order with balance to follow, we strongly recommend that no tiles are fixed until the complete order is delivered.
11. PRODUCT QUALITY
11.1 All photographs are provided as an indication of product appearance only, as lighting conditions, screen calibration and natural variances may affect the appearance of the product.
11.2 Natural stone products may vary in color and texture and will contain individual markings and natural imperfections. These include, but are not limited to mineral deposits which may change over time as the minerals oxidize and can appear as copper, bronze or black coloration or quartzite veining. Reconstituted (man-made) products (like porcelain) contain natural aggregates and these may vary in colour and texture between batches. Tile names, images and sized displayed are nominal and only represent a guide to actual style, colour and size of a tile. Variations in texture, shade and size can occur from that which is advertised ou our website.
11.3 Sawn edged or machine finished flags may include minor variances and irregularities. The surface of hand-cut paving may delaminate slightly.
11.4 Efflorescence (white markings) may appear on the surface of concrete paving as a result of a chemical reaction between cement and water. This is a natural phenomenon and will gradually disappear with weathering. Efflorescence is a characteristic of good quality paving with a high cement content.
11.5 The sizes quoted are nominal and may vary in accordance with manufacturing tolerances. As a general guide, paving sizes quoted may vary by +/- 5mm. The thickness of calibrated paving may vary by +/- 4mm. In terms of bowing all porcelain tiles manufacturers work with tolerance of +-3mm. Some manufacturers include the pointing allowance in the specified paving size. Usually, the quoted sizes and coverage shown on our website are achieved when using an average 10mm pointing joint. Product shape and weight may also vary.
11.6 Unless specified otherwise, all buildings and timber items require construction on site and will often need minor cutting of materials to complete the project. This necessitates the use of tools as appropriate.
11.7 As products may vary between packs and batches, ensure they are mixed from each pack to achieve a blended overall appearance. We will not be liable for any labour costs, consequential loss or compensation in any way.
11.8 Ensure all goods (each individual tile) are checked for damage and defects prior to use as we will not be held responsible for any goods that have been compromised in any way during the installation process. As far as the law permits, liability is limited to either a replacement or a refund at cost of faulty product/item and excluded any consequential losses, including removal and re-fixing. The time frame to report any defects is within 30 days of delivery.
11.9 Many products will weather over time and this may appear in the form of gradual fading (mainly manmade paving) and lichen/ organic growth discolouration in certain environmental conditions. Areas close to trees or planting borders may be prone to discolouration and require cleaning. Sealing paving can often reduce this effect; however, seek the manufacturer's guidance prior to application. Many products will require annual maintenance. Only use cleaning and maintenance products suitable for the product you have purchased.
11.10 Unless specified to the contrary, our products are intended for exterior use on pathways, driveways, and patio and garden applications. Driveway paving products should be used in lightly trafficked areas as this paving is designed for withstanding vehicular weight.
11.11 Samples are provided as an indication to enable the customer to judge the style of the product only.
11.12 The manufacturers of our products have a continual policy of product improvement. We therefore reserve the right to alter or change our product specifications without notification.
11.13 All complaints must be received in writing. We will deal with the matter in accordance with your legal rights.
12. Liability
12.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 03 working days of the delivery of the goods in question.
12.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
12.2.1 To make good any shortage or non-delivery;
12.2.2 To replace or repair any goods that are damaged or defective; or
12.2.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.
12.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 12.2.3 above.
11.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable UK law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
13. Area Calculation
We cannot be held responsible for under or over ordering. The areas of our full packs have been rounded up and product dimensions shown on this website allow for jointing. Whilst every attempt has been made to provide you with the ability to accurately calculate your product requirements; we recommend you check all area calculations prior to confirming your order.
14. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at M/s. Royale Stones Ltd, Plot-3 George Street, Great Nothern Terrace, Lincoln LN5 8LG United Kingdom and all notices from us to you will be displayed on our website from to time.
15. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control, including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
16. Limitations
You may not use the royalestones.co.uk site for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material, transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice, gaining unauthorized access to other computer systems, interfering with any other person's use or enjoyment of the royalestones.co.uk site breaching any laws concerning the use of public telecommunications networks, interfering or disrupting networks or web sites connected to the royalestones.co.uk site, making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
Royalestones.co.uk reserves the right to refuse to post material on the royalestones.co.uk site or to remove material already posted on the royalestones.co.uk site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
17. Availability of the royalestones.co.uk site
Although royalestones.co.uk aims to offer you the best service possible, royalestones.co.uk makes no promise that the services at the royalestones.co.uk site will meet your requirements. Royalestones.co.uk cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to email at info@royalestones.co.uk and we will attempt to correct the fault as soon as we reasonably can.
Your access to the royalestones.co.uk site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Royalestones.co.uk will attempt to restore the service as soon as it reasonably can.
18. Right to suspend or cancel your registration
Royalestones.co.uk may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the royalestones.co.uk site.
The suspension or cancellation of your registration and your right to use the royalestones.co.uk site shall not affect either party's rights or liabilities.
Paragraphs 14 and 18 of these Terms and Conditions shall survive cancellation.
19. Royalestones.co.uk's liability
The royalestones.co.uk site is provided by royalestones.co.uk without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
(The royalestones.co.uk site provides content from other Internet sites or resources, and while royalestones.co.uk tries to ensure that material included on the royalestones.co.uk site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. royalestones.co.uk will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the royalestones.co.uk site. If royalestones.co.uk is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the royalestones.co.uk site.
20. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
22. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
23. Intellectual Property
The content of the royalestones.co.uk Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the royalestones.co.uk site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the royalestones.co.uk site without written permission from royalestones.co.uk.
No license is granted to you in these Terms and Conditions to use any trade mark of royalestones.co.uk or its affiliated companies including, without limitation, the trade marks ROYALE STONES and ROYALESTONES.CO.UK.
24. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
25. Finance agreement
Secure Trust Bank PLC T/A V12 Retail Finance are the lender, and applications are subject to status and affordability, and a minimum spend applies.
26. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
27. Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. If you breach these Terms and Conditions and royalestones.co.uk ignores this, royalestones.co.uk will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. royalestones.co.uk shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
The royalestones.co.uk site is owned and operated by Royale Stones Ltd. who can be contacted at Plot-3 George Street, Great Northern Terrace, Lincoln, LN5 8LG United Kingdom.
If you have any queries please contact info@royalestones.co.uk.
28. Mailing
The email address provided upon account registration may be used to keep you informed of special offers, promotions and news relating to Royale Stones and our products.
Your details will never be shared with any third party companies. The option to unsubscribe from our mailing list is given on each email we send. Alternatively, please contact us at info@royalestones.co.uk and we can remove you from our mailing list manually.
