Murales Grey Luxury Italian Wall & Floor Tile - 800x400

Delivery & Returns

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  Standard Delivery

  - Standard delivery is free to most UK postcodes for full packs.
  (Note: Some exclusions apply. Please enter your delivery postcode in 'Calculate Shipping' during checkout for more information).
  - For products sold by SQM delivery is free for orders over £250 to majority of postcodes, anything under will incur £40 additional charge.
  - This delivery takes roughly 3-6 working days from placing order.
  - Free Specified Date Option - A convenient working day can be selected by ringing us after checkout with your order number, so we can book it with the courier accordingly. However this is not guaranteed as deliveries can get delayed due to unforseen circumstances.
  - Deliveries are always made on Kerbside using tail-lift vehicle with manual pump-truck and require signature.
  - Deliveries can be made anytime between 8am and 6pm unless a slot is selected for an additional cost.
  *Although it's rare but deliveries can be delayed due to unforeseen circumstances.
  *Please read our delivery page for further information.
  

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  Express Delivery

  - Express shipping costs extra £15 per pallet and delivered within 2-4 working days.

  - Specified day can be selected during checkout, so we can book it with the courier accordingly.

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  Saturday Delivery

  - Saturday delivery can be opted at checkout but attract additional cost.
  

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  Sample and Essentials

  - We cut all our samples at our Lincoln warehouse to provide customers with a sample of the most recent batch.

  - These are always sent with premium next day service using DPD or DHL but do allow 2-5 working days for delivery since cutting them ourselves can sometimes delay dispatch by a day or two.

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  Damages and Replacements

  - All items are checked prior to dispatch, however sometimes due to nature of goods and mishandling during transit damages can occur.
  - Do not panic as we are always here to help and need you to follow these simple necessary steps as below:
  1. Please check all items upon delivery prior to signing for any damage, missing or incorrect items. Our couriers will allow sufficient time for you to do this.
  2. If you find any kind of damage please sign as 'damaged on arrival' and contact our customer services team within 48hrs of delivery along with photographic evidence of all damaged goods and we will organise for replacements or refund as per our policy.
  *We always ask for customers to allow 5-10% for offcuts, wastage and damages.
  *Please read refund page for more information.